Mission Statement
Giving your employees the tools to provide the BEST customer service. Our goal is to help your employees build and strengthen customer relationships. To establish your business as the first choice customers call for service.
Secret shopping results from over 200 AG Dealers.
What do your customers see? Are your parts salesmen order takers?
Do your technicians notice other needed repairs?
Promote
Less than 10% mentioned monthly promotions.
Explain
Less than 6% explained the benefits of O.E.M. products over aftermarket.
Offer
Less than 2% ever mentioned the service department as an option.
SECRET SHOPPING RESULTS FROM OVER 200 AG. DEALERS
- LESS THAN 10% MENTIONED MONTHLY PROMOTIONS
- LESS THAN 6% EXPLAINED THE BENEFITS OF OEM PRODUCT OVER AFTERMARKET
- LESS THAN 2% EVER MENTIONED SERVICE DEPARTMENT AS AN OPTION
What do your customer see? Are your parts salesman order takers? Do your technicians notice other needed repairs?
THE TRAINING ASPECT:
- ON-SITE HANDS ON TRAINING
- CLASSROOM AND / OR INDIVIDUAL
- CUSTOM TRAINING TO FIT YOUR NEEDS
- PRICING AND CONTENT TO FIT YOUR TRAINING BUDGET
THE TRAINING ASPECT:
- INCREASED CUSTOMER SATISFACTION
- STRONGER CUSTOMER RELATIONSHIP
- IMPROVED EMPLOYEE MORAL & MOTIVATION
- STRONGER DEPARTMENTAL COMMUNICATION
WE TURN ORDER TAKERS INTO SOLUTION PROVIDERS
Ask about our affordable full day pilot training workshop
Contact us today for more information and scheduling
"We are not a training program,
We are a training partnership"