Sales representatives need to leverage effective sales techniques, such as identifying the purchasing behavior and requirements of prospective customers, regardless of whether they are selling products or services.
Doing this, communicating effectively, presenting solutions, and maintaining the customer-sales rep relationship are some of the best methods for making the sale. It can also help your personnel meets quotas, if applicable, and assist in ensuring repeat sales.
Here are just three of many training courses that focus on providing customer service representatives and salespeople with the sales techniques necessary to ensure job success.
New Sales Personnel
Who’s it for? New sales personnel or representatives with less than three years of selling experience.
What is it? The salesperson will learn the art of prospecting, including how to successfully handle subsequent leads and develop skills for identifying and communicating with various customer personalities, ensuring they can interact with them appropriately. They will also gain a better understanding of each step of the sale during this one-and-a-half-day course.
Sales Contact Management
Who’s it for? All active sales teams that have completed the new sales personnel training or have more than three years of selling experience.
What is it? In this one-and-a-half-day course, we will explore the importance of contact management and its value to both the customer and sales personnel. Your team will learn various sales techniques and be exposed to using the correct procedures when compiling feedback for themselves and management while utilizing different databases.
Parts Salespeople Training Course
Who’s it for? All parts salespeople in the retail, auto mechanic, automotive, and other parts industries.
What is it? This course is designed to assist parts salespeople in various industries develop the necessary skills to be problem solvers rather than simply order takers. Topics discussed during this one-day course include suggestive selling of related parts and promotional items, the benefits of the original equipment manufacturer (OEM) over aftermarket parts, and tips for promoting the service department and its inspection programs.
Contact Us to Learn Effective Sales Techniques
The Training Aspect is committed to partnering with you to increase customer satisfaction and reduce employee turnover by offering various customer service, management, and sales techniques training courses. These courses are designed to provide your employees with the skills necessary for success.
We do not believe in just offering training programs, but forming a partnership with your company, regardless of industry. Establish your business as the first-choice customers call for service by contacting us at (208) 351-3361 for more information about class availability, pricing, or to schedule an appointment.